12bingo Privacy Policy

When you register and use 12bingo, we collect personal information that is necessary to operate your account and deliver our services safely. This includes your full name, date of birth, email address, mobile number,and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos. When you browse our platform, we automatically gather technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us detect suspicious access, prevent fraud, and improve the overall performance of the platform. We may also collect information you voluntarily provide when contacting our support team, such as the nature of your enquiry and any attachments you submit. All data collection is conducted in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of the Philippines. We only collect what is genuinely necessary and do not gather sensitive personal information beyond what is required for account management and regulatory compliance.

The personal data we collect is used primarily to create and manage your 12bingo account, verify your identity, and process financial transactions securely. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies. With your consent, we may also send you promotional communications about bonuses, new games, and special offers available to players in the Philippines — you can opt out of these at any time through your account settings. Your transaction data is used to detect and prevent money laundering, fraud, and other prohibited activities in line with our obligations under Philippine law. Technical and behavioural data helps our team analyse platform performance, fix bugs, and personalise your gaming experience based on the types of games you enjoy. We do not use your personal data to make fully automated decisions that significantly affect your rights without human oversight. Any use of your data beyond the purposes listed here will only occur with your explicit consent or where required by law.

12bingo does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share data only with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts of law when legally obligated to do so. If 12bingo undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place and the transfer is permitted under applicable law. All third-party partners we work with are evaluated for their data security practices before any sharing arrangement is established. You have the right to request information about which third parties have received your data by contacting our support team.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our internal compliance obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering regulations applicable in the Philippines. Technical logs and session data are retained for shorter periods and are regularly purged once they are no longer needed for security monitoring or platform improvement purposes. If you request the deletion of your account, we will remove or anonymise your personal data to the extent permitted by law, while retaining only what we are legally required to keep. You may request a copy of the data we hold about you at any time, and we will respond to such requests within the timeframe prescribed by the Data Privacy Act of the Philippines. Data that has been anonymised and can no longer be linked back to you may be retained indefinitely for statistical and analytical purposes. We review our data retention schedules regularly to ensure they remain proportionate and compliant with current regulations.

As a player based in the Philippines, you are entitled to a number of rights under the Data Privacy Act of 2012, and 12bingo is committed to upholding each of them. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You may request access to the personal data we hold about you, and we will provide a copy in a commonly used electronic format upon verified request. If any of your personal information is inaccurate or incomplete, you have the right to request a correction, and we will update our records promptly. You may also request the deletion or blocking of your data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details provided in the footer of this page.

12bingo uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a player. Essential cookies are required for core functionality such as keeping you logged in, remembering your preferences, and securing your session — these cannot be disabled without affecting how the platform works. We also use analytical cookies to understand how players navigate the site, which pages are most visited, and where technical issues may arise, helping us continuously improve the platform. You can manage your cookie preferences through your browser settings at any time; however, disabling non-essential cookies may limit certain features of the platform. We do not use cookies to track your activity across unrelated third-party websites or to build advertising profiles for external marketing purposes. Our cookie practices are reviewed periodically to ensure they remain aligned with current privacy standards and Philippine data protection requirements. By continuing to use the 12bingo platform after being presented with this notice, you acknowledge our use of cookies as described here.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When material changes are made, we will notify registered players via the platform or by email, and the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so that you remain informed about how your data is being protected. Continued use of the 12bingo platform after any update constitutes your acceptance of the revised Privacy Policy. If you have questions, concerns, or requests relating to your personal data, please reach out to our support team — contact details are available in the footer below. We are committed to responding to all data-related enquiries promptly and transparently. For formal complaints, you may also contact the National Privacy Commission of the Philippines directly through their official channels.